Terms and Conditions

Cancellation Policy

Please take the time to read the following cancellation policy.

We understand that it is not always possible to give us 48 hours’ notice of cancellation. We will always try to fill your appointment slot to avoid charging a cancellation fee, unfortunately this is not always possible at short notice.

The Beauty Barn Stroud Limited require a 48 hours’ notice of any cancellation. If this is not adhered to, we will charge 50% of the appointment cost to cover staff wages and loss of earnings. If this fee is not paid then we will require full payment upfront for any future bookings made.

Please do not use social media messaging to cancel an appointment, we cannot guarantee we will pick up the message. Please call 01453706006 or email lorna@thebeautybarn.net.

Online Booking

We will take a deposit of 50% at the time of booking an online appointment with us. Booking fee deposit’s will be deducted from your final bill. All booking fee deposits are non-refundable. Failure to give the full 48 hours’ notice will unfortunately result in the deposit being lost. Should you give the minimum of 48 hours’ notice any deposit paid will transfer to another appointment or will remain on the clients account to spend at a later date on treatments or products.

Refund Policy

Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within 24 hours after the service has been performed. We are committed to making any needed corrections if there was fault on our side, if we cannot solve the issue then we will offer you a refund within 5 working days.

Medical Conditions/Pregnancy

Please inform us of any medical conditions you may have included pregnancy at the time of booking, as some treatments may not be suitable for you. Skin tests will need to be preformed for all new clients/or existing clients having a new tinting or chemical service 48 hours prior to your appointment.